Privacy Policy

This Privacy Policy describes how Haneseth Solutions processes personal data. It applies to users of the website hanesethsolutions.com and explains what information we collect, how we use it, and what your rights are.

1. Identity and Contact Information

  • Data Controller
    Haneseth Solutions AS is the data controller for the processing of your personal data. This means we are responsible for ensuring your data is processed in compliance with data protection laws, including the GDPR.

  • Contact Information
    Haneseth Solutions AS
    Terminalveien 10
    8006 Bodø
    Norway
    solutions@haneseth.no

2. What Personal Data We Collect

We collect and process personal data that can be linked to you. This information is either provided directly by you or generated when you use our services.

  • Personal Information

    • Name

    • Phone number

    • Email address

  • Technical Information

    • IP address

    • Website user activity (e.g., pages visited, duration of visit)

    • Information about the device you use (e.g., browser, operating system)

  • Information from Cookies Please see our separate Cookie Policy for details.

We also collect data from external sources to improve our services, including:

  • Mojob

  • Squarespace

  • Meta

  • LinkedIn

  • Google Analytics

  • Google Ads

  • Google Tag Manager

3. Purposes of Processing

We collect and process personal data for the following specific purposes:

  • Service Delivery
    To fulfill our agreements with you, such as when you contact us via a contact form or use our website.

  • Customer Management
    To manage the customer relationship, including customer service, complaint handling, and error correction.

  • Analysis and Improvement
    To analyze user behavior and business development so we can improve our services and products.

  • Customized User Experience
    To personalize the website's content and communication based on your customer relationship and activity.

  • Marketing
    For the sale and marketing of our services, such as through newsletters and email campaigns. We may also use profiling to tailor our marketing based on your interests and needs.

  • Security and System Monitoring
    To monitor our systems, correct errors, detect fraud, and protect against misuse and criminal acts.

  • Compliance with Legal Obligations
    To fulfill legal requirements, such as accounting and bookkeeping.

4. Legal Basis for Processing

For each of the purposes listed above, we have a valid legal basis necessary to process your personal data.

  • Agreement
    Processing is necessary to fulfill an agreement with you (e.g., service delivery and customer management).

  • Legitimate Interest
    We have a legitimate interest in processing your data for purposes such as analysis, service improvement, user experience customization, sales, marketing, and security. We have determined that our interest outweighs your right to privacy in these cases.

  • Legal Obligation
    Processing is necessary to comply with a legal obligation, such as requirements in the Norwegian Bookkeeping Act.

  • Consent
    In some cases, such as for marketing profiling, we will ask for your explicit consent before processing personal data.

5. Recipients of Personal Data

We share personal data with external parties (data processors and third parties) that help us deliver our services.

  • Data Processors
    Subcontractors who process data on our behalf, such as Mojob and Squarespace.

  • Third Parties: Other entities who receive data for their own purposes, such as Meta, LinkedIn, Google Analytics, and Google Ads.

We ensure these parties follow our instructions and legal requirements for data privacy. If data is transferred to countries outside the EU/EEA, we ensure necessary safeguards are in place to protect your privacy, such as through standard contractual clauses.

6. Storage Time and Deletion

We store your personal data for as long as necessary to fulfill the purposes for which it was collected. Once the purpose is met, the data will be deleted or anonymized, unless we are legally required to retain it (e.g., according to the Norwegian Bookkeeping Act).

7. Your Rights

You have several rights related to the processing of your personal data. To exercise any of these rights, you can contact us at solutions@haneseth.no.

  • Right of Access
    You can request a copy of all personal data we process about you.

  • Right to Rectification
    You can ask us to correct or supplement incorrect or misleading information.

  • Right to Erasure
    You can ask us to delete your data. Note that we cannot delete data that we are legally required to keep.

  • Right to Restriction of Processing
    In certain situations, you can ask us to restrict the processing of your data.

  • Right to Object
    You have the right to object to processing that is based on our legitimate interest.

  • Right to Data Portability
    You have the right to receive your data in a structured, commonly used, and machine-readable format, either for yourself or for another data controller.

  • Right to Complain
    If you believe our processing of your personal data violates data protection regulations, you have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet).

8. Automated Processing and Profiling

We use profiling to tailor our marketing and communication based on your interests and needs. This is done to provide you with more relevant information from us. This profiling does not have legal or significant effects on you, but you have the right to object to this processing.